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970-777-7777
Frequently Asked Questions
General
Our dispatch center operates 24 hours a day, 7 days a week, so someone is always available to take your call.
Service hours vary by location. 24/7 service is available in most communities on the Western side of the state, but not all areas Colorado-wide have drivers available 24/7. Availability depends on driver schedules, vehicle type, and local demand.
If you're unsure about a service in your area, call us anytime at 970-777-7777.
NEMT is a Colorado Health First Medicaid benefit for individuals who don't have reliable means of getting to and from necessary, non-emergent medical treatment.
This includes rides for:
- primary care and specialist visits
- dialysis
- physical therapy
- mental health appointments
- outpatient procedures
- dental care
- other Medicaid-approved medical services
If you have Health First Colorado (Medicaid), you may qualify for NEMT coverage when traveling to a Medicaid-covered medical appointment. In general, NEMT should be able to be utilized if the service provider you are seeing is able to bill Medicaid.
A ride is typically covered if:
- the appointment itself is eligible for Medicaid coverage,
- you have no other way to get there,
- and you schedule the ride through the proper NEMT authorization channels
You can always call us at 970-777-7777 with coverage related questions. We can explain the process, schedule your ride, and help direct you to the right NEMT contacts if authorization is needed.
Yes. We offer ADA-accessible vans designed to support wheelchair users and those needing mobility assistance. Our drivers are trained in securement, mobility aid handling, and providing safe, attentive care throughout the ride.
Wheelchair van availability differs by region. Please call or text 970-777-7777 to confirm services in your area.
Frequently asked questions
General
Our dispatch center operates 24 hours a day, 7 days a week, so someone is always available to take your call.
Service hours vary by location. 24/7 service is available in most communities on the Western side of the state, but not all areas Colorado-wide have drivers available 24/7. Availability depends on driver schedules, vehicle type, and local demand.
If you're unsure about a service in your area, call us anytime at 970-777-7777.
NEMT is a Colorado Health First Medicaid benefit for individuals who don't have reliable means of getting to and from necessary, non-emergent medical treatment.
This includes rides for:
- primary care and specialist visits
- dialysis
- physical therapy
- mental health appointments
- outpatient procedures
- dental care
- other Medicaid-approved medical services
If you have Health First Colorado (Medicaid), you may qualify for NEMT coverage when traveling to a Medicaid-covered medical appointment. In general, NEMT should be able to be utilized if the service provider you are seeing is able to bill Medicaid.
A ride is typically covered if:
- the appointment itself is eligible for Medicaid coverage,
- you have no other way to get there,
- and you schedule the ride through the proper NEMT authorization channels
You can always call us at 970-777-7777 with coverage related questions. We can explain the process, schedule your ride, and help direct you to the right NEMT contacts if authorization is needed.
Yes. We offer ADA-accessible vans designed to support wheelchair users and those needing mobility assistance. Our drivers are trained in securement, mobility aid handling, and providing safe, attentive care throughout the ride.
Wheelchair van availability differs by region. Please call or text 970-777-7777 to confirm services in your area.
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