Frequently Asked Questions

Yes, please do!

We strongly recommend scheduling medical rides at least 24-48 hours ahead whenever possible. This helps us reserve the right vehicle, ensure driver availability and avoid delays.

Yes. We offer ADA-accessible vans designed to support wheelchair users and those needing mobility assistance. Our drivers are trained in securement, mobility aid handling, and providing safe, attentive care throughout the ride.

Wheelchair van availability differs by region. Please call or text 970-777-7777 to confirm services in your area.

Yes. Most NEMT passengers may bring an escort or caregiver at no additional cost, depending on their coverage or trip type. Let us know when scheduling so we can best prepare for your trip.

We do our best to accommodate same-day rides but immediate availability is not guaranteed, especially during peak hours or in smaller communities. Advanced scheduling always provides the best experience.

Trip cost varies depending on:

- the type of service

- the type of vehicle

- mileage between pick up and drop off locations

Call anytime for a quick estimate. If your ride is covered by NEMT, you may pay nothing out-of-pocket.